Shipping policy
Free Shipping
We offer free shipping on all orders across India. No additional shipping charges will be applied to your order during checkout.
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Order Processing & Dispatch
- All orders are processed within 1–2 business days after payment confirmation.
- Once your order is shipped, you will receive a shipping confirmation email or SMS with tracking details.
- Delivery times may vary depending on your location, generally 2-4 days courier partner, and external factors such as weather or logistics delays.
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Order Tracking
Once your order has been dispatched, you can track it using the tracking link provided in your email or SMS. If you face any issue tracking your shipment, please contact us at support@dellparts.in with your order number.
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Return Shipping Policy
We always strive to provide you with the correct and fully functional products. However, if you need to return an item, please read the following carefully:
1. If the return is due to our error:
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Examples include:
- You received the wrong product, or
- The product is defective or not working on arrival.
- In such cases, we will arrange a free pickup through our courier partner.
- You will not be charged any shipping or return fees.
2. If the return is due to the buyer’s error:
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Examples include:
- You ordered the wrong model or part,
- You no longer need the product, or
- You provided an incorrect address or refused delivery.
- In these cases, the buyer must arrange and pay for return shipping.
- Alternatively, we can help schedule the pickup at your request, but courier charges will be borne by the buyer.
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Damaged or Lost Packages
If your order arrives visibly damaged, please take clear photos and contact us immediately at support@dellparts.in within 24 hours of delivery. We will assist you with the replacement or refund process after verifying the claim with our courier partner.
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Non-Delivery
If the courier fails to deliver due to incorrect address details or repeated delivery attempts, the order will be returned to us. Reshipping can be arranged, but additional shipping charges may apply.
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Contact
For any questions about shipping or returns, please contact us at:
Email: support@dellparts.in
Phone: +91 9925115090
Address: 38, Shivam Bunglows , Bopal, Bopal Ahmedabad, Gujarat, 380054
