Refund policy

We want you to be fully satisfied with your purchase from DellParts.in. If you experience an issue with your order, please review this policy carefully to understand how returns, exchanges, and refunds are handled.

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Return & Exchange Window

We offer a 14-day window from the date of delivery to request a return or exchange. Requests made after 14 days will not be accepted.

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Eligibility for Return or Exchange

To be eligible:

  • The item must be in the same condition that you received it — unused and undamaged, with all labels, serial numbers, and original packaging intact.
  • It must include all original accessories, manuals, and protective materials.
  • You must provide the order number and proof of purchase (invoice or receipt).
⚠️ For electronic or laptop components (e.g., screens, keyboards, batteries), original packaging and anti-static (ESD) precautions are mandatory. Any sign of installation, tampering, or physical damage voids eligibility.

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How to Start a Return or Exchange

  1. Email support@dellparts.in  with your order number, reason for return, and (if applicable) photos or a short video showing the issue.
  2. Wait for our approval before shipping any item back.
    • Unauthorized returns will not be accepted.
  3. Once approved, follow our instructions for packaging and courier handover.

Return Address (for approved returns only): 38, Shivam Bunglows , Bopal , Bopal, Ahmedabad, Gujarat, 380054

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Return & Exchange Scenarios

1. If it’s our fault (Free Pickup)

If you received a wrong, defective, or non-functional product:

  • We will arrange a free pickup through our courier partner.
  • You may choose a replacement or exchange.
  • If a replacement or resolution is not possible, we will issue a refund.

2. If it’s the buyer’s mistake (Change of Mind / Wrong Product Ordered)

If the return is due to:

  • Ordering the wrong part/model, or
  • Changing your mind,

then:

  • Only an exchange is available (no refund).
  • The buyer bears the return shipping cost.
  • You may arrange your own courier, or we can help schedule pickup (charges deducted from your balance).
  • Once we receive and inspect the returned item, the replacement will be shipped.

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Exchanges

To request an exchange:

  • Contact us at support@dellparts.in to obtain approval first.
  • Once approved, we may:
    • Approve a new order/replacement, or
    • Ship the correct item after pickup of the incorrect one.
  • Do not send any item without authorization.
  • Once the returned product is received and inspected, we will confirm exchange completion.

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Refunds

We do not have a “no-questions-asked” refund policy. Refunds are only issued in the following limited circumstances:

  1. When the product is defective or non-functional, and
  2. The issue cannot be resolved by replacement, exchange, or any other corrective action.

All refunds are subject to inspection and approval.

Once your return is approved:

  • Refunds are processed to your original payment method within 5–10 business days.
  • Your bank or payment provider may take additional time to post the refund.
  • If more than 15 business days have passed since approval, contact us at support@dellparts.in
⚠️ Refund requests for “change of mind,” “ordered wrong product,” or “no longer needed” will not be accepted.

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Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used, installed, or physically damaged
  • Items missing original packaging, labels, or serial numbers
  • Custom-ordered or programmed parts
  • Software, license keys, or digital products
  • Gift cards
Items that fail inspection due to tampering, usage, or incomplete return will be rejected or refunded partially at our discretion.

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Important Notes

  • Returns or exchanges without prior approval will not be accepted.
  • If a returned item is damaged in transit due to improper packing, it may be subject to a partial refund or rejection.
  • Refused or undeliverable shipments (incorrect address, unavailable recipient) may incur re-delivery charges or be treated as buyer-initiated returns.

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Contact Us

For all return, exchange, or refund queries, please contact:

Email: support@dellparts.in

Phone: +91 9925115090

Address: 38, Shivam Bunglows , Bopal, Bopal , Ahmedabad, Gujarat, 380054